Case Studies

Real solutions. Measurable results. See how we help teams scale smarter.

Every project we take on starts with understanding your challenges and ends with measurable impact. Browse our recent work to discover what’s possible with the right blend of tech, insight, and execution.

Upwork Help Center Overhaul

Impact: +58% chatbot resolution rate

Industry: Freelance Marketplace

Led a cross-functional dev team to redesign and integrate Upwork’s Help Center with real-time API sync and AI-enhanced content delivery.

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ETL for Global Support Platform

Impact: 60% reduction in API costs

Industry: SaaS

Implemented custom ETL pipeline to offload high-cost 3rd-party APIs and ensure real-time data sync between CRM and analytics.

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AI Chatbot for E-Commerce

Impact: 2x increase in CSAT

Industry: Retail

Designed and deployed AI-powered chatbot trained on product and order data, improving instant resolution for Tier-1 issues.

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