Systems That Scale

We help Zendesk‑centric support teams (50–300 FTE) ship faster, resolve smarter, and report clearly—with AI‑assisted workflows, resilient data plumbing, and outcome‑based pilots.

Book a 30‑min consult See Zendesk quick wins

Pilot from $8k · 4–6 weeks

Outcome‑based scope with clear metrics and weekly demos. Zero‑risk off‑ramp.

Illustration: AI‑assisted support operations dashboard

Trusted by product‑led teams

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+58%

Chatbot Resolutions

-60%

Zendesk API Usage

+25%

Faster Deployments

90%

Code Coverage

Solutions

Built for Zendesk‑centric support at scale

Automations, workflows, AI copilot, WFM, SLAs, and reporting that actually stick.

Automation

Ticket Flow & SLA Engine

Clear routing, priority matrices, and multi‑brand SLAs with escalation guardrails and on‑call rotations.

AI Copilot for Agents

On‑brand summaries, reply drafts, and knowledge suggestions using private RAG + policy controls.

Reporting

Executive Dashboards

FRT, AHT, CSAT, backlog health and forecast. Source of truth across Support, Product, and Ops.

Proof

Snapshots & outcomes

Enterprise Help Center uplift

GraphQL + Guide integration reduced API calls by 60%, enabled near‑real‑time content surfacing, and improved self‑serve deflection.

Chatbot alignment

Forethought/Ada tuning with event tracking & dynamic params increased chatbot resolution by 58%.

DevEx & reliability

CI/CD optimization cut deploy time by 25% with 90% unit coverage guarding regressions.

How it works

From audit to outcomes

Discover

90‑min audit of workflows, data sources, SLAs, macros, and reporting gaps.

Diagnose

Priority map: quick wins vs. foundational fixes with effort/impact scores.

Pilot (4–6 weeks)

Outcome‑based scope starting at $8k. Weekly demos, rollbacks built‑in.

Scale

Harden, document, and train. Turn pilots into durable systems that scale.

Next step

Book a free 30‑minute consult

Bring a thorny workflow or report you want fixed—we'll map options live.

Get on the calendar